Every file follows the same eight stages. Each stage has an owner and a document that must exist before the next stage begins — which is why exceptions surface early rather than at the terminal gate.
01Pre-alertShipping documents and shipment details received before arrival; the file is opened and a reference issued.
02Document reviewInvoice, packing list, transport document and permits checked for consistency against the cargo description.
03Regulatory checkCustoms, standards, health, agricultural or sector requirements identified for the specific goods.
04Customs processingDeclaration prepared and lodged through TANCIS; assessment, payment and customs queries coordinated.
05Inspection / releaseExamination or scan verification coordinated where selected, and cargo release obtained.
06TransportCollection, loading, dispatch and inland movement planned against the client’s delivery window.
07DeliveryFinal delivery to the nominated destination, with proof of delivery captured.
08Close-outShipment file, status summary and full cost and supporting documentation issued to the client.